Clear boundaries create great work. By hiring MadeBySarz, you agree to these terms.
Last Updated: November 2025
1. Payment & Deposits
The 50/50 Rule: A 50% non-refundable deposit is required to secure your slot. Work does not commence until this clears.
Final Release: The remaining 50% is due upon project completion, before the website is launched or files are handed over.
Late Fees: Invoices overdue by 7 days will incur a 10% late fee. Invoices overdue by 30 days will result in service suspension.
No Refunds: Since time is a non-returnable asset, deposits are strictly non-refundable once the project timeline begins.
2. Scope & Revisions
Two Round Limit: You are entitled to 2 rounds of comprehensive revisions during the build phase.
Scope Creep: Requests outside the original brief (e.g., "Can we add a blog?" or "Can we add another page?") will be quoted separately at an hourly rate of £60/hr.
Ghosting: If the client fails to provide content or feedback for 10 business days, the project will be archived. Unarchiving incurs a £150 fee.
3. Maintenance & Hosting
The £49 Protocol: Monthly maintenance covers hosting, SSL security, and minor text/image swaps.
Exclusions: Maintenance does not cover structural redesigns, adding new pages, or repairing issues caused by client tampering.
Cancellation: You may cancel the maintenance subscription at any time. Upon cancellation, site files will be sent to you, and hosting will be terminated after 30 days.
4. Liability & Ownership
Copyright: Upon full payment, the client owns the final visual design and content. MadeBySarz retains the right to display the project in portfolios.
Third Party: We are not liable for downtime caused by third-party providers (Cloudflare, Stripe, etc.).
E-Commerce: Clients are responsible for their own tax compliance, GDPR data handling, and legal terms regarding their customers.